Our Commitments

Savida Bribery ACT Introduction
The Bribery Act 2010 represents a big change in UK laws. Companies are now required to
demonstrate that they have implemented adequate procedures to prevent acts of bribery occurring.
Failure to do so could result in unlimited fines as well as other consequences.
Savida wishes to reflect the requirements of the Act, by encouraging its employees to be vigilant and
to report any suspicions.
Our aim is to prevent any form of bribery occurring in our organisation are elsewhere. Our action
may include us assisting the Police and other external agencies or taking actions against those who
are involved in acts of bribery.
All our contractors and suppliers are always asked to provide a copy of their Bribery Policy and in the
absence of such a policy, these contractors are giving assistance in not just having a policy, but also
advice to why it is important to implement one.
What you cannot do to help
Decisions on what is considered acceptable may not be easy; but you can assist by not offering gifts,
cash or other inducements to our employees, or other companies associated with us.
Even though this may have been the practices of many companies, we believe that we can still be a
warranted competitor and a successful business by not being involved in these acts of misconduct. In
actual fact, we have been applying this to our employees training packages and so far have yielded
good results.

Savida Customer Charter

This charter outlines Savida Facility & Construction Network Ltd (SFCN) commitment to our customers and partners and how they can help us to provide continuous quality services.

Savida is dedicated to the provision of a high level of service. We are one of the public most well-known household repairing companies. We are also a part of a country-wide network of Facility Companies within the United Kingdom. We are the focal point for households, Landlords and businesses, providing a source of wide range building repairs and maintenance services.

Our services include:

• Housing and business repairs that are easily accessible
• Boiler Repairs & Breakdowns
• Electrical Repairs & Emergencies
• Plumbing Repairs & Breakdowns
• Accesses to a wide range of service information and resources, both online and via our customer services help desk.
• Professional assistance in using our reporting system
• Services for people with special needs, including pensioners and people with disabilities
• Note! If you need to see more services please visit https://www.savidafm.com – our services

In providing our services, we value:

• Meeting the needs of each house-hold, business or community
• To reach each reported repairs within our proposed response time
• Keep improving the professionalism of all our staff
• Effective communication, including your feedback on our services
• Our approachability and technical expertise

You can expect:

• Prompt, courteous services
• Helpful well-trained staff who will treat you with respect, your information with confidentiality and in a culturally appropriate manner
• Fair, quick and equitable access to our reporting services
• Repairing services that meet and exceed your expectation
• Professional and highly skilled engineers which will respond to your needs and provides access to resources beyond technical jargons
• Convenient responding time available 24 hours a day, 365 days of the year.
• Prompt responses to your enquiries, comments or complaints
• Clear and accurate information regarding our policies etc
• Respect for your privacy at all times.

Help us to help you by:

• Treating our engineer with respect and courtesy, regardless of race, sex or sexual orientation
• Treating our services, facilities and equipment with due care
• Assisting our staff to understand your needs and request clearly
• Providing us with feedback on how we may improve our services, or how we can help to resolve a specific service problem
• Participating in the activities and services offered by SFCN in good spirit
• Informing yourself of SFCN policies and procedures and observing these at all times
• Ensuring that children and animals are in a secure location and are properly supervised while our engineers are present in your property
• Complying with appropriate directions or instructions given by staff

Exceeding your expectations

• We’ll exceed your expectations and outshine our competitors. We’ll work hard to live up to our commitments and provide you with the products and services you want.

We’ll answer the phone

• Within six rings you will be speaking to a real-life person, someone that can help you, not a robo You can speak to us from 9am – 5pm, Monday – Friday.

We’ll personalise our service to you

• When you choose our custom plans.

We’ll keep our promises

• Because we believe that reliability is one of the keys to any good relationship. Which is why if we say: “An engineer will be there in 2 hours on Wednesday”, we will ensure they are there on Wednesday in 2 hours. We apply the same rules to client project appointments, project deadlines and more.

We’ll listen

• Carefully to your questions and queries and provide a reasonable solution. Our staffs are trained to never say “no” unless they are certain there is no solution. We always provide you with the ‘double comprehension’ repeating what you say for emphasis. We use customer satisfaction surveys and star rating for our engineers, to help us monitor what we are doing right or wrong.

We’ll deal with complaints

• According to our policies and procedures; sticking to the dates establish to arrive at a solution. We will give your complains attention – if we make a mistake we will apologise and fix it quickly and fairly.

We’ll be helpful and give you intelligent advice

• We won’t try to sell you the services that best enhances our bottom line – we will sell the services that are best for you. Alternatively you can choose from our lists of our service online without our involvement.

We’ll take the extra step

• When you call about a repairing issue we won’t just point you in the right direction, we’ll help you to make safe the problem, until one of our engineer get to you.

Investors in People

Investors in People UK were formed in 1991 to protect the integrity of the Investors in People framework. It was a non-departmental public body and received funding from the former UK Department for Business, Innovation and Skills (BIS). The organisation was based in London, United Kingdom and managed the development, policy, promotion and quality assurance of the Investors in People framework.

Savida Facility and Construction Network have been working to achieve its investor in people accreditation. In September 2015, Investors in People launched the sixth generation standard, evolved from the previous fifth generation.

This was to keep pace with workplace trends, modern and leading practices, employee conditions and to create outperforming teams. We have been upgrading our standard to reflect this procedure and to always be a leader when it comes to looking after our staff.

Modern Slavery ACT

There has been so much riding on the notion of what does this means and how does it impact businesses and what can businesses do to help or prevent this from happening.

One is migrant’s workers who are brought to the UK by their employers using “tied visas”. These workers are typically foreign domestic workers and they are not allowed to legally leave their job and find employment elsewhere.

Most of these people are being use as slave labour to fill a financial gap, not a skilled one. Savida employs people who are willing to work, who love their skills and are willing to develop that skill and knowledge, to help others willing.

We have several recognised training packages for our staff and customers. We are one of the companies who provide free training to individuals to help them, so that they can have a career. We employed unskilled workers, train them and watch them grow into professionals, qualified engineers, admin staff, and managers.

With each customer that subscribe or use our services, we are able to invest into our local communities and the youths of tomorrow.

Sustainable Community Initiatives

Sustainable community initiatives have emerged in neighbourhoods, cities, counties, metropolitan planning districts, and watershed districts at different scales pertaining to community needs.

These initiatives are driven by various groups that have different methods of effectively planning out ways to create sustainable communities. Most often they are implemented by governments and non-profit organizations, but they also involve community members, academics, and created partnerships and coalitions.

(Wikipedia)

Savida Facility and Construction Network have been looking on how our actions and business dealings affect the local communities. We have been looking on areas of waste management, vehicles management and recycling.

We have also joined in partnership with various groups to look at ways we can help our environment and work with other business for the productivity of our communities.

We also do work with individuals and universities to come up with ideas or event to educate or convey the messages regarding business responsibility within a community and how the people of the communities can work alongside or with businesses towards reaching that common gold.